Return & Refund Policy
At ARSHMAN DESIGNS, we uphold the highest standards of quality. Please read our comprehensive guidelines below regarding eligibility, conditions, and procedures for returns and refunds.
1. Strict Return Eligibility
To maintain the exclusivity and hygiene of our premium ethnic wear, returns are strictly accepted only under the following conditions:
- The product received is damaged.
- The product received is defective.
- The wrong item was delivered to you.
Returns for "change of mind" or "disliking the color" will not be entertained.
2. Mandatory Unboxing Video
To validate any claim of damage, defect, or incorrect item delivery, a clear, continuous, and uncut unboxing video is mandatory.
- The video must start with the sealed package showing the shipping label.
- The defect or damage must be clearly visible and highlighted in the video.
- Claims submitted without a valid unboxing video will be summarily rejected.
3. Conditions for Return
If your order meets the eligibility criteria, the return must comply with the following mandatory conditions:
- Timeline: The return request must be raised within 48 hours of delivery.
- Tags: Original tags and labels must remain attached.
- State: The product must be 100% unused and unwashed.
- Packaging: Original luxury packaging must be intact.
4. The Refund Process
Once your return request is approved and the item is received at our facility, the refund process is as follows:
- Inspection: Our quality check team will strictly inspect the product.
- Approval: If conditions are met, the refund is officially approved.
- Initiation: The refund will be initiated directly to your original payment method within 5-7 business days post-approval.
5. Shipping Charges
Please note our policy regarding shipping fees on returned items:
- Original shipping charges are non-refundable.
- Return shipping charges are to be borne by the customer.
- Exception: Shipping charges will only be refunded if the return is due to an error exclusively caused by ARSHMAN DESIGNS (e.g., wrong product dispatched).
6. Non-Returnable Items
Due to the bespoke nature of luxury fashion, the following items are strictly non-returnable and non-refundable:
- Custom-stitched or tailored garments.
- Sarees with fall and pico done upon request.
- Items purchased during a promotional sale or discount event.
- Accessories and jewelry.
7. How to Initiate a Return
If you meet all the criteria above, you may initiate a return by following these steps:
- Email us at info@arshmandesigns.com within 48 hours of delivery.
- Include your Order Number in the subject line.
- Attach the mandatory unboxing video and clear photos of the defect/damage.
- Await our confirmation and return shipping instructions.
8. Need Assistance?
Our dedicated concierge team is available to guide you through the return process if you have any questions.
- ARSHMAN DESIGNS
- info@arshmandesigns.com
- Mon – Sat, 10:00 AM – 7:00 PM (IST)
